Friday, September 27, 2013

Support Calls by Priority Report in Salesforce

SUPPORT CALLS BY PRIORITY REPORT: The following report compares the number of support cases that are new, closed, or in-progress by priority. It contains a single standard report type: Cases. 
The field used for grouping is “Priority” and for each block the “Status” field is set to closed, new, or working, escalated.

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